Vannex Return Program – Privacy Policy
Vannex International Ltd. (“Vannex”) is committed to protecting your personal data and handling it in accordance with applicable data protection laws and regional privacy regulations.
1. Data We Collect
We may collect personal data necessary to process your return request, including:
• Name
• Contact details (email, phone number)
• Pickup address
• Device-related information
2. Purpose of Processing
Your personal data is used for:
• Processing return and recycling requests
• Arranging logistics and shipment
• Communicating with you regarding your request
3. Legal Basis
Where applicable, processing is based on:
• Performance of a service request
• Legitimate operational interests
• Compliance with applicable legal obligations
4. Data Sharing
Your data may be shared with trusted third parties strictly for operational purposes, including:
• Logistics providers (DHL)
• Recycling partners (ALBA, Vannex)
5. Cross-Border Transfers
Given the regional nature of the program, your data may be transferred across jurisdictions where necessary to fulfill the return process, subject to appropriate safeguards.
6. Data Retention
Personal data will be retained only for as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
8. Your Rights
Subject to applicable law, you may request access, correction, or deletion of your personal data.
9. Contact
Vannex International Ltd.
Email: info@vannex.hk
Phone: +852 2659 2334